Target REDcard

Just getting tired of businesses offering crappy online and telephone account management. While I feel my complaints will be read and dismissed by the same sub-par staff that I am complaining about, I can at least say I've made my effort to improve the service that our already lowered expectations have come to deal with.

"I am very disappointed with Target REDcard service. I have called the customer service number on several occasions. On three occasions there was technical problems preventing the representative from accessing my information; on two other occasions the automated response system failed to even route me to a representative despite navigating the prompts successfully; and every call with a representative has been excessively long due to communication barriers, specifically with the representative failing to properly identify my requests. I consider myself well-experienced with offshore staffing as it is an integral function of my own career, so my patience, communication, and acceptance of this path are likely much better than the typical customer. From my experiences, Target is employing a sub-standard service.

Further, the online account management is below expectations. Sign-up resulted in failure messages on account input, forcing me to re-enter my credentials - which were not mistyped as they were auto-saved by my browser and accepted on the second submission. The same issue was apparent upon initial password selection, however clicking back after the failure/error screen forced me to select a new password because the password previously entered was already in use - suggesting that the password was saved despite the error message. And finally, acknowledging the time out warning does not restore the session forcing me to log back in. Fortunately I expected this and saved this detailed complaint prior to submitting.

Please consider investing more on the REDcard service or you will likely lose customers to Walmart when they launch their credit program."

euphomusis a semi-weekly columnist for ChasingTowers. He can be reached by emailing euphomus@ChasingTowers.com.

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